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Error unable to provision magicJack / Please Connect to the internet and double click here / Internet provider can't be found. Make sure you have an internet connection / Failed to connect to Service Provider

 Category:  All  ›  Technical Issues
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Answer

Please check that your system clock is correct.

If you see any of these errors:

Please make sure that your system clock is accurate.

Please Click Here to download and run the upgrade

Disable any antivirus that may be running on your system and try again.

If that does not work:

<Requires some technical understanding. Explanation below. >

 

Please open port 5060 and 5070 UDP on ALL firewalls and your router, if

you have one. (Router ports can be opened via the web application

applicable to your router).

 

Restart magicJack again by following the three steps above.  

 

How to access Web Application for router

Start > Run > Type in cmd > Press ENTER

A command prompt will open

Type ipconfig > press ENTER

Make note / write down name of the default gateway and IP address

Open your Internet Browser

Type in the default gateway IP (Example: 192.168.1.1)

Type in Username and Password

Find "Port Forwarding" and Forward Port 5060 and 5070 UDP for the IP address you located earlier.
Last Update: Apr 27, 2009